1. Commitment to Accessibility

TRUESERVE BPO is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Conformance Status

The Web Content Accessibility Guidelines ("WCAG") defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. TRUESERVE BPO's Site is partially conformant with WCAG 2.1 Level AA.

3. Feedback

We welcome your feedback on the accessibility of TRUESERVE BPO's Site. Please let us know if you encounter accessibility barriers on our website:

• Phone: +1 (786) 941-9518
• E-mail: hello@trueservebpollc.com
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM EST

We try to respond to feedback within 5 business days.

4. Technical Specifications

Accessibility of TRUESERVE BPO's Site relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

5. Assessment Approach

TRUESERVE BPO assessed the accessibility of our Site by the following approaches:

• Self-evaluation
• External evaluation (planned)