1. Introduction

TRUESERVE BPO LLC ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our website and services.

2. Information We Collect

We collect information that you provide directly to us through our website contact forms, demo requests, and service inquiries. This may include:

• Name and contact details (email, phone number, address)
• Company information and professional role
• Specific information related to your outsourcing needs
• Communications and correspondence with our team

We also automatically collect certain information when you browse our site, such as IP addresses, browser types, and usage data via cookies and similar technologies.

3. How We Use Your Information

We use the collected data for various purposes, including:

• To provide and maintain our BPO services
• To notify you about changes to our services
• To provide customer support and respond to inquiries
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our website and detect technical issues
• To provide you with news, special offers, and general information about other services we offer

4. Data Protection & Security

The security of your data is important to us. We implement industry-standard security measures, including encryption and secure server infrastructure, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our trusted service providers for the purposes outlined above.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact us at hello@trueservebpollc.com.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@trueservebpollc.com
• By phone: +1 (786) 941-9518
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM EST