1. Introduction

TRUESERVE BPO is dedicated to maintaining high standards of data protection and privacy. We recognize the importance of safeguarding personal information and are committed to complying with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Principles of Data Protection

Under the GDPR, we adhere to the core principles of data protection, ensuring that personal data is:

• Processed lawfully, fairly, and transparently;
• Collected only for specified, explicit, and legitimate business purposes;
• Adequate, relevant, and limited to what is necessary;
• Accurate and kept up to date;
• Stored for no longer than necessary;
• Processed with appropriate security, confidentiality, and integrity.

3. Lawful Basis for Processing

We process personal data only when an appropriate lawful basis exists under Article 6 of the GDPR, such as when processing is necessary for the performance of a contract, compliance with a legal obligation, legitimate business interests, or with the explicit consent of the data subject.

4. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have rights regarding your personal data, including:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limits on how we use your information.
• Right to Data Portability: Obtain a copy of your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

5. Security and Data Protection Measures

We implement robust technical and organizational security measures to protect personal data against accidental loss, unauthorized access, alteration, and disclosure. These measures include TLS encryption, strict role-based access controls, and ongoing compliance reviews.

6. Contact Us Regarding GDPR

To exercise any of your GDPR rights or to ask questions regarding our privacy practices, please contact us:

• Email: hello@trueservebpollc.com
• Phone: +1 (786) 941-9518
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM EST